As the frequency and intensity of natural disasters and wide-scale emergencies increase, and as government resources are stretched thin, communities are turning more often to companies to assist in immediate relief and long-term recovery efforts. This toolkit provides your company with do's and don'ts of how best to respond, as well as additional resources around how best to engage employees in responding to a disaster.
If you're looking for a list of agencies who respond to disasters, read our blog Disaster Relief Response: Nonprofit Organizations.
Companies can play an important, valuable role in different phases of disasters - from preparedness to immediate response to longer-term recovery. Companies bring a lot to a disaster context; in addition to critical funding, they can leverage a workforce with specific skills, innovative resources, and cutting-edge technology that can help prepare communities to be more resilient and also save communities from a downward spiral post-disaster.
But HOW companies show up and partner with communities before, during, and after a disaster is critical. Many companies end up making mistakes that can reduce the effectiveness of their support - and sometimes cause more harm than good to those facing disaster.
"Business as usual" would be simply cutting a big check to one or two big-name disaster response charities, selected by company leaders. But there are so many other ways to have an impact and diversify that impact. For instance, companies can empower their employees to show up at the moment and donate in a way that makes them feel most connected to what’s going on, whether it’s to a local animal shelter rescuing abandoned animals, a homeless shelter helping an influx of those displaced, or a food bank distributing to families in need.
In this toolkit, Groundswell's team shares what companies should - and shouldn't - do, when it comes to sending resources to support when disaster strikes.
Disasters are complex. Our eyes are drawn to images of the destruction left in a storm’s path or after the earth stops shaking - but the true effects of disasters and the lives impacted often go far beyond what makes news headlines. The majority of donations in a disaster strongly correlate with the moments of immediate relief - when lives are at risk, critical infrastructure is damaged, and the media is laser-focused on it.
Disasters should be viewed on a longer continuum, to not only include the immediate response and relief, but also longer-term recovery (rebuilding homes, roads, and livelihoods), as well as critical mitigation and preparedness activities - such as hardening structures, improving evacuation and communications protocols, etc - to help prevent future devastation.
It’s important to consider these different phases when determining how and when to provide support for a disaster. Donations before, during, and after disasters can be game-changing, but figuring out the right, the most impactful approach isn’t always easy.
In the following pages, we offer tips to help you make the right choices not only when disaster strikes but also how you consider support in the longer term.
Here are some tips from the team at Groundswell, leveraging years of experience in the disaster relief space:
Sending clothes or supplies (also known as “in-kind” donations), while well-intended, can clog already complex supply and logistics operations. And they often don’t get to those most in need, or worse - are entirely inappropriate for the context.
People don’t need paper towels thrown at them when they don’t have drinking water. And they don’t need winter coats if they live in a tropical climate. Sending hundreds of pounds of frozen chicken to a disaster zone when there’s no way to keep it frozen, much less transport it to those needing food, can end up being more trouble than help.
The disaster response organizations on the ground have the best understanding of what supplies are needed and where to deploy them - and the best way to support those organizations is through cash donations.
In some instances, in-kind donations CAN be very effective in an emergency, but they need to be tightly coordinated with nonprofits. In-kind donations are also most helpful if they can have an impact at scale and fill a critical gap; in other words, it is important that these products fill a need that others on the ground cannot fill.
Examples include: providing access to large machinery to clear roads, technicians to restore power and communications infrastructure, aircraft to send relief workers to the frontlines, and free advertising to increase awareness of what’s happening and drive cash donations.
In many emergency situations, early donations are critical for organizations responding on the ground - enabling emergency teams to mobilize and purchase life-saving supplies.
You can launch a gift or match program for your employees in a matter of minutes using the Groundswell platform, immediately allowing your company, via your entire employee base, to send support to disaster relief organizations on the ground.
In a disaster, one large corporate check to a single organization, while impactful for that organization, risks deprioritizing what your employees care most about. Empower all of your employees to move quickly and meet the moment using Groundswell.
You may want to move quickly, but you also want to protect against fraud and ensure the donations go to worthy recipients. You can move fast knowing that Groundswell handles all the vetting - researching and evaluating the organizations responding to disasters to give you the peace of mind that your donation is going to be well used.
Groundswell is also launching a partnership with GlobalGiving to provide access to thousands of rigorously-vetted international nonprofits responding to disasters that hit beyond U.S. borders.
Responding to a disaster includes far more than repairing homes and infrastructure, or providing shelter and food to those displaced.
Often those who are already vulnerable before disaster strikes (homeless populations, women confronting domestic violence, low-income communities, refugees) are disproportionately impacted by natural disasters, especially if they don’t have immediate access to emergency services or social safety nets. Below are a few examples.
While it is important to support disaster relief nonprofits that are working on the frontlines to quickly provide immediate relief for impacted communities, it is also important to be mindful of the longer-term recovery needs that emerge weeks and even months after a disaster, when most donations dry up. Most donations are made within the first few weeks of a disaster, and then when attention wanes, so does the funding.
There will likely be an awareness of the disaster -- depending the scale and amount of media attention. But communicating early to your employees via a company-wide email or blog post can help display empathy with those impacted and signal a commitment to step up and support those impacted by the crisis.
Share details of a specific gift or match program for the disaster. This communication can highlight specific nonprofits that your company wants to support, or point employees to other featured nonprofits found on the Groundswell app dashboard specifically focused on responding to the disaster. The company may be offering a special, time-sensitive match as a way to encourage employees to participate.
Share the results of the ways that your company came together - collectively - to support communities impacted by the disaster. This might include how many employees participated/donated, the number and amount of donations, the range of nonprofits that received support, etc.
If there is a time-sensitive match that expires at the end of a set time frame, remind employees to log into their Groundswell account to contribute and donate.
